Privacy Policy

1. Information we may collect

Depending on how you interact with us, we may collect:

• Contact information: your name, mobile number, email address and preferred contact method.
• Reservation and event information: preferred date and time, number of guests, occasion, seating or accessibility requests, food preferences and other details you choose to provide.
• Lead-form information: information you submit through a Facebook or Instagram lead form, including your answers to the form's questions.
• Communications: messages, feedback, enquiries and records of our responses when you contact us.
• Marketing preferences: whether you have agreed to receive promotional calls, messages or emails, and any later opt-out request.
• Technical information: IP address, browser type, device information, referring page, requested pages, timestamps and server logs that may be generated when you use the website.

Please do not send sensitive personal information that is not needed for your reservation, enquiry or visit.

2. How we collect information

We collect information directly from you when you submit a lead form, call or email us, contact us on social media, make a reservation, discuss a private event, provide feedback or visit the restaurant. We may also receive information from service providers that you use to interact with us, such as Meta's lead-form tools or our external reservation provider.

When you submit information through Facebook, Instagram or another third-party platform, that platform also processes information under its own privacy policy. Once 38 Barracks receives the information you submitted for our business, this policy applies to our handling of it.

3. How we use personal information

We may use personal information to:

• respond to enquiries and provide requested information;
• arrange, confirm, change or follow up on reservations and private events;
• contact you about your booking, guest requirements or service experience;
• send offers, event updates or restaurant news where you have requested them or where otherwise permitted by law;
• understand demand, improve our website, services and guest experience;
• protect the website, prevent misuse and maintain security;
• keep appropriate business records and meet legal, regulatory or accounting obligations; and
• establish, exercise or defend legal claims.

We aim to collect only the information reasonably needed for these purposes. If we want to use your information for a materially different purpose, we will provide an appropriate notice and seek consent where required.

4. Consent and marketing choices

Where consent is the appropriate basis for processing, you may withdraw it at any time. Withdrawing consent does not affect processing that was lawful before withdrawal or information we must retain for another lawful reason.

You can stop promotional communications by using the unsubscribe or opt-out method included in the message, replying with an opt-out request where available, or contacting us using the details below. We may still send non-promotional communications needed to manage an active reservation or respond to your request.

5. When we share information

We do not sell or rent your personal information. We may share information only as reasonably necessary with:

• reservation, communications, website-hosting and technology providers that support our business;
• Meta or another platform when you use its forms, messaging or social features;
• professional advisers, auditors, insurers or legal representatives;
• government, regulatory or law-enforcement authorities where required by law or necessary to protect rights and safety; and
• a successor or prospective successor in connection with a genuine business reorganisation, subject to appropriate confidentiality safeguards.

Service providers are expected to handle information only for agreed purposes and to use reasonable safeguards.

6. Third-party services and links

The reservation page redirects visitors to ReserveGo, an external booking service. The website also links to Facebook, Instagram, X, LinkedIn, Pinterest, YouTube, Google Maps and other external services. Those services may collect information, use cookies or process data under their own privacy policies. 38 Barracks does not control their independent privacy practices.

Google Fonts and website-hosting infrastructure may receive routine technical information such as your IP address and browser details when website resources are delivered.

7. Cookies and similar technologies

The website may use essential storage or similar technologies needed to deliver pages, maintain security and support basic functionality. At the effective date shown above, the website does not intentionally deploy a dedicated advertising pixel or analytics script. External services that you visit through our links may use their own cookies and technologies.

You can manage or block cookies through your browser settings. Blocking essential technologies may affect how some website features work. If our use of cookies or analytics changes materially, we will update this policy or provide an additional notice where appropriate.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing reservations and enquiries, maintaining business records, resolving disputes and meeting legal obligations. Retention periods may vary according to the type of information and the nature of your interaction. When information is no longer needed, we take reasonable steps to delete it, anonymise it or securely restrict its use.

9. Data security

We use reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe information relating to you has been misused.

10. Children's information

Our online services and lead forms are not directed to children. We do not knowingly request personal information directly from a child without appropriate involvement or consent from a parent or lawful guardian. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review and take suitable action.

11. Your privacy rights and choices

Subject to applicable law, you may ask us to provide information about our processing of your personal data, correct or update inaccurate information, complete incomplete information, delete information that is no longer required, withdraw consent, opt out of direct marketing or raise a grievance about our handling of your information.

To protect your privacy, we may ask for information needed to verify your identity and understand the request. We will respond within the period required by applicable law. Some requests may be limited where retention or continued processing is required or permitted by law.

12. Processing outside India

Some technology and social-media providers may process or store information on systems located outside India. Where personal information is transferred internationally, we will rely on the provider's safeguards and take steps required by applicable Indian law.

13. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The revised policy will be posted on this page with a new "Last updated" date. Material changes may also be communicated through an additional notice where appropriate.

14. Contact and grievance requests

For privacy questions, requests, consent withdrawal or grievances, contact:

Please describe your request and provide enough information for us to identify the relevant interaction. We will use the details supplied for the purpose of handling your request.